FAQ

Does OnTime Transport Group offer same-day or next-day delivery?

Yes. For urgent shipments, OnTime Transport Group provides express delivery options, including same-day and next-day services, ensuring critical cargo reaches its destination on time.

Can OnTime Transport Group handle fragile or high-value shipments?

Absolutely. OnTime Transport Group specializes in handling sensitive, fragile, and high-value goods, using proper packaging, secure transport methods, and careful monitoring throughout the journey.

How does OnTime Transport Group optimize transport routes?

Our logistics team uses advanced planning and route optimization tools to select the most efficient paths, reduce transit times, minimize costs, and improve reliability for all shipments.

What regions in Europe does OnTime Transport Group cover?

OnTime Transport Group operates across all major European countries, covering domestic and cross-border shipments with full regulatory compliance.

Does OnTime Transport Group provide customs support for international shipments?

Yes. We handle all customs documentation, compliance checks, and import/export procedures to ensure smooth cross-border transport.

Can SMEs use OnTime Transport Group services?

Definitely. OnTime Transport Group provides flexible, scalable freight solutions tailored to the needs of small and medium-sized companies, as well as large companies.

How do I schedule a pickup with OnTime Transport Group?

You can schedule a pickup by contacting our logistics team via phone, email, or the online request form, providing shipment details, preferred pickup date, and location.

Does OnTime Transport Group provide multi-stop deliveries?

Yes. Our multi-drop delivery services allow shipments to be delivered to multiple locations efficiently, reducing costs and transit times for companies with complex distribution needs.

What types of vehicles does OnTime Transport Group use for transport?

While OnTime Transport Group works with a network of trusted carriers, we ensure shipments are transported using appropriate vehicles depending on cargo type, volume, and destination.

Can OnTime Transport Group handle temperature-sensitive or refrigerated goods?

Yes. We provide specialized refrigerated transport solutions for perishable goods, ensuring products are delivered fresh, safe, and on time.

How can I get a personalized shipping solution from OnTime Transport Group?

OnTime Transport Group works closely with each company to understand shipment requirements and provide tailored solutions for FTL, LTL, or freight forwarding services.

Does OnTime Transport Group offer real-time shipment notifications?

Yes. All companies using OnTime Transport Group services receive real-time tracking updates, including status changes, ETA, and delivery confirmation.

Can OnTime Transport Group handle oversized or heavy cargo?

Absolutely. We specialize in oversized and heavy goods transport, ensuring compliance with European road regulations and safe handling from pickup to delivery.

Does OnTime Transport Group provide packaging services?

While we focus on transport, OnTime Transport Group can advise on proper packaging and coordinate with partners to ensure goods are transported safely.

Can OnTime Transport Group handle urgent shipments outside regular business hours?

Yes. We offer flexible scheduling for urgent or off-hour pickups, especially for time-critical or express deliveries.

How does OnTime Transport Group ensure cargo safety?

Cargo safety is ensured through secure transport methods, trusted carrier selection, handling procedures, and real-time monitoring throughout the shipment.

Is there a minimum shipment size for LTL services?

No. OnTime Transport Group offers flexible LTL solutions suitable for companies with small, partial, or irregular shipments.

Does OnTime Transport Group support multi-country shipments?

Yes. We coordinate cross-border shipments across multiple European countries, including all necessary customs procedures and documentation.

Can I choose a specific delivery time with OnTime Transport Group?

Yes. Companies can select preferred delivery windows, and our team will optimize routing to meet those requirements.

How does OnTime Transport Group handle shipment delays?

We proactively monitor shipments and communicate any delays to companies immediately, providing alternative solutions to minimize impact.

Does OnTime Transport Group offer contract transport for regular shipments?

Yes. We provide long-term transport agreements for companies requiring recurring FTL, LTL, or freight forwarding services.

Can OnTime Transport Group handle hazardous or regulated goods?

Yes. Our team is trained in handling hazardous or regulated cargo, ensuring compliance with all European safety and transport regulations.

What documents do I need to provide for shipment with OnTime Transport Group?

Companies need to provide shipment details, invoice, packing list, and any required customs or regulatory documents. Our team guides you through the process.

Does OnTime Transport Group provide proof of delivery?

Yes. Every shipment includes delivery confirmation, either digitally or via signed documentation, depending on client requirements.

Can OnTime Transport Group consolidate multiple shipments from different locations?

Yes. Consolidation services are available to combine multiple shipments into one efficient transport, reducing costs and environmental impact.

Does OnTime Transport Group work with both small and large companies?

Absolutely. Our services are scalable and flexible, catering to the needs of both SMEs and large companies across Europe.

Can I track multiple shipments at the same time?

Yes. Companies using OnTime Transport Group services can monitor multiple shipments simultaneously through our tracking system.

How do I contact OnTime Transport Group for urgent support?

For urgent assistance, companies can call, email, or use the dedicated support channels to reach our logistics team immediately.

Does OnTime Transport Group provide estimated transit times?

Yes. We provide accurate estimated transit times for all shipments, based on shipment type, distance, and route optimization.

What sets OnTime Transport Group apart from other transport companies?

OnTime Transport Group combines reliable European coverage, tailored FTL/LTL solutions, real-time tracking, and customer-focused service, making logistics simpler and more efficient for every company.

How does OnTime Transport Group calculate shipping costs?

Shipping costs depend on shipment type, volume, weight, distance, and service level. Our team provides a transparent quote tailored to each company’s needs.

Are there any hidden fees with OnTime Transport Group?

No. OnTime Transport Group provides transparent pricing, with all costs and potential surcharges clearly communicated before shipment.

Can OnTime Transport Group handle refrigerated shipments?

Yes. We provide temperature-controlled transport for perishable goods, ensuring safe and timely delivery across Europe.

Does OnTime Transport Group offer express freight options?

Yes. For urgent shipments, we offer express FTL and LTL services, including same-day and next-day delivery where feasible.

How do I book a shipment with OnTime Transport Group?

Shipments can be booked via phone, email, or our online request form, providing details about cargo type, volume, origin, and destination.

What payment options does OnTime Transport Group accept?

We accept bank transfer, credit card, and company account invoicing, depending on the agreement with each company.

Can OnTime Transport Group handle multi-drop deliveries?

Yes. Our multi-drop service efficiently delivers shipments to multiple locations in one route, saving time and reducing costs.

Does OnTime Transport Group provide shipping insurance?

Yes. Companies can choose additional insurance coverage for high-value or sensitive shipments to protect against damage or loss.

Can OnTime Transport Group manage regular scheduled shipments?

Absolutely. We offer contract transport agreements for companies requiring recurring FTL, LTL, or freight forwarding services.

How are shipments monitored by OnTime Transport Group?

All shipments are tracked using real-time tracking systems, giving companies full visibility and status updates throughout the transport process.

Does OnTime Transport Group provide documentation support?

Yes. We assist companies with invoices, packing lists, customs documentation, and regulatory compliance to ensure smooth shipment handling.

Can OnTime Transport Group handle oversized or heavy cargo?

Yes. We coordinate specialized vehicles and handling procedures for oversized or heavy shipments across Europe.

How does OnTime Transport Group ensure on-time delivery?

We use optimized route planning, reliable carriers, and proactive monitoring to maximize on-time performance for every shipment.

Does OnTime Transport Group provide shipment consolidation?

Yes. Partial shipments from different companies can be consolidated into one transport to reduce costs and improve efficiency.

Are there restrictions on cargo types with OnTime Transport Group?

Certain hazardous or highly regulated goods require special approval, but most general, industrial, and perishable cargo types are supported.

Can OnTime Transport Group handle international customs procedures?

Yes. We provide full customs support, including import/export documentation, duties, and compliance checks for cross-border shipments.

How can companies track multiple shipments at once?

Companies can monitor multiple shipments through our tracking system, ensuring all cargo is visible and traceable in real-time.

What happens if a shipment is delayed?

OnTime Transport Group communicates any delays immediately and offers solutions to minimize disruption for the company’s supply chain.

Does OnTime Transport Group offer eco-friendly transport options?

Yes. We aim to optimize routes, consolidate shipments, and use energy-efficient carriers to reduce the environmental impact of transport.

Why should companies choose OnTime Transport Group over other transport providers?

OnTime Transport Group combines reliable European coverage, flexible FTL/LTL solutions, real-time tracking, and expert customer support, making logistics simpler, safer, and more efficient for all companies.

How far in advance should I book a shipment with OnTime Transport Group?

For standard shipments, booking 1–3 days in advance is recommended. For express or time-critical deliveries, bookings can be made on the same day, depending on availability.

Can OnTime Transport Group handle irregular shipment sizes?

Yes. We provide flexible solutions for odd-sized or irregular cargo, ensuring safe transport across Europe.

Does OnTime Transport Group offer shipment tracking for multiple users?

Yes. Companies can grant access to multiple users within their organization to monitor shipments in real-time.

How are FTL shipments handled differently from LTL shipments?

FTL shipments have dedicated vehicles from pickup to delivery, while LTL shipments are consolidated with other partial loads to optimize costs and routing.

Can OnTime Transport Group provide documentation for tax or audit purposes?

Yes. We provide detailed transport documentation, including invoices, delivery confirmations, and customs paperwork for auditing purposes.

How does OnTime Transport Group ensure compliance with European transport regulations?

We work with trusted carriers, follow all EU road freight regulations, and provide guidance on cross-border compliance.

Does OnTime Transport Group offer support for new companies shipping for the first time?

Absolutely. We guide new companies through booking, documentation, route planning, and tracking, making freight transport simple and stress-free.

Can OnTime Transport Group handle sensitive or confidential shipments?

Yes. Sensitive shipments, including confidential documents or high-value goods, are transported with enhanced security and discretion.

What is the maximum weight OnTime Transport Group can transport?

While limits depend on vehicle and route, OnTime Transport Group can handle most standard and heavy industrial shipments, coordinating specialized carriers as needed.

Can OnTime Transport Group provide cost estimates before confirming a shipment?

Yes. Our team provides transparent, no-obligation quotes based on cargo type, volume, and destination.

Does OnTime Transport Group offer volume discounts for regular shipments?

Yes. Companies with recurring shipments or high volume may be eligible for discounted rates based on frequency and size.

How does OnTime Transport Group handle damaged shipments?

If a shipment is damaged, our team assesses the situation, communicates with the company immediately, and initiates the claims process if insurance is applied.

Can OnTime Transport Group handle shipments that require special permits?

Yes. We assist companies in acquiring necessary permits for oversized, hazardous, or restricted cargo across European countries.

Does OnTime Transport Group provide a dedicated account manager?

Yes. Companies with regular shipments can have a dedicated account manager to ensure personalized service and smooth operations.

Can OnTime Transport Group consolidate shipments from different locations?

Yes. We can pick up cargo from multiple company sites and consolidate it into one shipment to reduce costs and optimize delivery routes.

What technology does OnTime Transport Group use for shipment tracking?

We use advanced transport management systems and GPS tracking, providing companies with real-time visibility of cargo status and location.

Does OnTime Transport Group provide support for customs clearance?

Yes. Our team ensures all shipments comply with customs regulations, including documentation and duties, making cross-border transport seamless.

Can companies schedule recurring shipments with OnTime Transport Group?

Absolutely. Regular shipments can be scheduled daily, weekly, or monthly, ensuring consistency and reliability.

Does OnTime Transport Group offer advice on optimal packaging for shipments?

Yes. We provide expert guidance on packaging to protect cargo during transit and ensure compliance with transport regulations.

How does OnTime Transport Group handle late deliveries?

We proactively communicate delays, provide solutions to mitigate impact, and track the shipment closely to minimize disruption to company operations.

Can OnTime Transport Group handle return shipments?

Yes. We provide efficient reverse logistics solutions, allowing companies to manage returns quickly and securely.

Does OnTime Transport Group offer emergency or last-minute shipments?

Yes. Our team can arrange urgent shipments, including same-day or next-day delivery, for time-critical cargo.

How does OnTime Transport Group ensure environmentally friendly transport?

We optimize routes, consolidate shipments, and use energy-efficient carriers to reduce the environmental impact of transport.

Can OnTime Transport Group assist with cross-docking operations?

Yes. We can coordinate cross-docking services, improving supply chain efficiency for companies with multiple shipments.

Does OnTime Transport Group provide reporting and analytics?

Yes. Companies can access detailed reports and analytics on shipment performance, costs, and delivery metrics.

Can OnTime Transport Group handle shipments with special handling requirements?

Absolutely. We handle fragile, sensitive, or temperature-controlled shipments with specialized care and equipment.

What industries does OnTime Transport Group serve?

We serve a variety of industries including retail, manufacturing, automotive, healthcare, FMCG, electronics, and logistics companies.

Can OnTime Transport Group provide multi-modal transport solutions?

Yes. While we specialize in road transport, we coordinate with partners for combined sea, air, and rail solutions when required.

How does OnTime Transport Group ensure cargo security during transit?

We use trusted carriers, secure transport methods, and real-time monitoring to ensure cargo safety from pickup to delivery.

Does OnTime Transport Group offer shipment alerts via email or SMS?

Yes. Companies can receive automatic shipment notifications through email or SMS for real-time updates.

Can OnTime Transport Group handle cross-border regulatory changes?

Yes. Our team stays up-to-date with European transport regulations, ensuring compliance for all shipments.

Does OnTime Transport Group support seasonal or peak shipments?

Yes. We provide scalable solutions to manage peak demand, seasonal cargo, or high-volume periods.

Can OnTime Transport Group provide references from other companies?

Yes. We can share client success stories and references to demonstrate our reliability and expertise.

Does OnTime Transport Group offer training or guidance for company logistics teams?

Yes. We provide expert guidance and training on shipment planning, tracking, and transport best practices.

How does OnTime Transport Group handle shipment discrepancies?

If issues arise, we investigate immediately, communicate with the company, and resolve discrepancies efficiently.

Can OnTime Transport Group coordinate multi-stop deliveries for multiple clients?

Yes. Our multi-drop routing solutions allow efficient deliveries for multiple clients in one optimized route.

Does OnTime Transport Group provide contract-based logistics services?

Yes. Companies can engage in long-term agreements for recurring FTL, LTL, or freight forwarding shipments.

Can OnTime Transport Group advise on customs tariffs and duties?

Yes. We provide guidance on tariffs, duties, and regulatory requirements for all cross-border shipments.

How does OnTime Transport Group handle sensitive documents or confidential shipments?

We use secure handling procedures and dedicated transport options to maintain confidentiality and safety.

Why should companies choose OnTime Transport Group for their logistics needs?

OnTime Transport Group combines reliable European coverage, tailored FTL and LTL solutions, real-time tracking, expert support, and cost-efficient logistics, making supply chain management simpler and more efficient for every company.